DELIVERY

Fast Delivery We are open Monday - Sunday and do our best to pack all orders within 48-72 hours of receiving them, but occasionally there will be busy days or holidays when this won't be possible.  And then other times when we get them out super quick!
We dispatch orders via Royal Mail 1st class post if under £60 anything over, sterling or fine silver necklaces go by Special delivery.

PLEASE NOTE: Sterling and Fine silver necklace, bracelet & large pendant orders (over 7.78 grams) have to be sent off to be Hallmarked after they have been made, for this reason it can take up to 4 weeks for me to despatch it to you.

Overseas Deliveries  Yes, we deliver to anywhere in the world.  When in the checkout, click on your destination and the additional charge will be added for tracked and signed for postage.  We dispatch using a regular airmail service, so please allow 7-30 days for delivery, depending on destination.

Import Duty
Please note that where customs import duties customers will need to cover these when their item arrives, American tariffs are included in your postage cost. 

If you have any questions, please do not hesitate to contact us on +44 (0)7778 397364 or email [email protected]

RETURNS

Your legal rights: When you buy goods from a UK business, in law you have a number of rights as a consumer. These include the right to claim a refund or replacement, where the goods are faulty or misdescribed. Please call us within 14 days of receipt of the goods on +44(0)7778 397364 or email us on [email protected].

Our policy: In addition to your legal rights, we want you to be 100% happy with your online purchase. If you are unsatisfied with your products when they arrive please call us within 14 days of receipt of the goods on +44(0)7778 397364 or email us on [email protected] and we will do everything we can to rectify the situation.

FAQ's

What is your delivery time?
We aim to pack (where possible) orders within 72 hours of having received it (Mon - Fri), and use second class or special delivery post to dispatch orders to customers within the UK. If you need it quicker than this, ping me an email and I will let you know if it will be possible. 

However, most Sterling and Fine silver orders need to be Hallmarked after they are made, which involves them being sent to the Edinburgh Assay Office after they have been made, where possible we aim to make this process as quick as possible, but it is advised that you allow up to 4 weeks for your order to arrive.

Overseas customers, we dispatch using a regular airmail service, which is signed and tracked, so please allow 7-30 days for delivery, depending on where you live. 

Do you offer Free Delivery?  No, there is a postage charge on all orders. 

I need it urgently! 
I don't drink Redbull but I do often seem to have wings, so if you really need something by a particular date, please write it in the 'comments' field or drop an email to [email protected]  after you have placed the order, and we will do our very best for you. We can't promise 100% success, particularly if it has to be made first, and sent off to be Hallmarked, but I will certainly try.

What is your returns policy?
I want you to be totally happy with your online purchases, so if there is a problem, please contact us as soon as possible (within 14 days) on [email protected] or +44 (0)7778 397364 and I will do everything I can to resolve it.

Can I return one of your products if I bought it in a shop?
In the first instance, please return the item to the shop, along with your proof of purchase and original packaging. However, if the matter remains unresolved, please do feel free to contact us.

Do you offer discounts?
Occasionally! I keep my prices as low as I can so that everyone can enjoy my jewellery, Sometimes I might send you an email with an offer, if you have purchased before. Alternatively I will post any discounts on the blog page.

Do you deliver overseas?
Yes, we deliver to anywhere in the world. 

We dispatch using a tracked and signed for delivery, so please allow 7-30 days for delivery, depending on where you live.   International orders come with signed and tracked as standard, when you add your destination.

There may be taxes to be paid to your local Customs; these taxes are for your own costs (usually on arrival) America tariff charges are included in your postage cost.

What is your privacy policy?
Please click here for more information..

Can I use your website's photos and descriptions?
No, everything is protected so you will not be able to copy and paste anything, please read my Terms of website use for more information.